Your privacy is important to us, and we are committed to protecting your personal information. We will be clear and open about why we collect your personal information and how we use it. Where you have choices or rights, we will explain these to you.
You have the right to cease using the website at any time; however we may still be legally required to retain some of your personal information.
Personally identifiable information
You provide this information to us in the process of setting up an account, placing bets and using the services of the website. This information is required to give you access to certain parts of our website and related services.
This data is collected when you:
• Register an account with Betsala
• Voluntarily provide it when using the website
• Personally disclose the information in public areas of the website
• Provide it when you contact our customer support team
The information includes your:
• First and surname
• Date of birth
• Email address
• Residential address
• Phone number
• Billing address
• Identification documents
• Proof of address documents
• Transaction history
• Website usage preferences
• Any other information you provide us when using our platforms
• Credit/debit card details, or other payment information
The information is also required for billing purposes and for the protection of minors. You can amend and update this information by contacting Customer Support.
This data is for internal use only and is never passed to any third parties except those stated below.
Non-personally identifiable information and traffic analysis
PlayRobinHood strives to make our website as user friendly as possible and easy to find on the internet.
PlayRobinHood collects data on how you use the site, which does not identify you personally. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of our services.
How and why we use your personal information
We use your personal information in a range of ways that fall into the following categories:
• To provide you with the products or services you have requested;
• To meet our legal or regulatory obligations;
• To monitor our website performance; and
• To provide you with marketing information
Your rights over your personal information differ according to which category and lawful basis these fall into. This sections provides more information about each category, the rights it gives you, and how to exercise these rights. These rights are in bold following each category.
Providing our products and services
We use your personal information to enable you to use our websites, to set up your account, participate in the online casino and to provide you with customer service assistance.
To provide our products and services, we share your information with external organizations working on our behalf.
Further information can be found in the Sharing Information section.
This category covers the essential activities required in order for us to provide you with the services you use or have signed up for. If you don’t want your information used in this way, your option is to not use our services and close your account.